Learning Technologist and Administrative Specialist - REMOTE

LOCATION: Wayland Baptist University (WBU) – REMOTE

DIVISION/DEPARTMENT:  WBUonline 

SUPERVISED BY:  Director of WBUonline 

POSITION CLASSIFICATION: Exempt (Administrative) 

POSITIONS SUPERVISED: Student worker 

GENERAL RESPONSIBILITIES: This is a REMOTE position. The WBUonline Learning Technologist is responsible for providing Learning Management System (LMS) support to students, staff and faculty in a professional, customer-friendly manner, and performs responsible work in the preparation and distribution of time-sensitive term information. Duties consist of problem solving student issues, basic course design, basic course review, and entering data and generating reports from the various databases used by WBUonline. Work is performed under general supervision with evaluation of job performance based upon accuracy and timely completion of assigned work.   

SPECIFIC TASKS AND DUTIES: 

  1. Provides general support to students using Blackboard (LMS) by phone, email and other means.
  2. Oversees the student Blackboard support portal responding to escalated student support requests and monitoring the status of open tickets to make sure all student support issues are resolved in a timely manner.
  3. Provides assistance to faculty on the use of course tools, course design, and meeting WBUonline standards within the LMS.
  4. Coordinates workshops and training sessions for instructors with the Director.
  5. Coordinates administrative withdrawals for reported No-Shows and facilitates Last Date of Attendance requests.
  6. Oversees the proctor approval process, keeps a database to track proctor candidates, updates proctor information in Blackboard, and manages the online proctoring system.
  7. Assists in maintaining the WBUonline academic calendar.
  8. Assists in maintaining the WBUonline Toolbox task list and in aiding instructors to meet academic calendar deadlines.
  9. Reconciles monthly budget accounts.
  10. Assists in supporting the various applications associated with WBUonline, including VidGrid, InfoBase Learning, PowerCampus, Student Services, and Microsoft Office.
  11. Resolves and recommends solutions to problems as they arise to better serve the online constituency.
  12. Updates WBUonline social media sites.
  13. Oversees student worker in the creation of Blackboard data reports.
  14. Monitor support by phone one weekend a month.
  15. Performs other duties as assigned by the Director of WBUonline.

The above statements are not a complete list of all responsibilities and duties performed by employees in this job.  Employee may perform other related duties as assigned by the Director of WBUonline.

MINIMUM QUALIFICATIONS:

Education:

  1. Some college experience or other professional training, especially related to the use of computer-based technology.
  2. Bachelor's Degree preferred.

Experience and Knowledge:

  1. Two (2) years full time paid customer-service experience.
  2. Experience with Blackboard, PowerCampus, and distance learning a plus.

Skills and Abilities:

  1. Must be accurate and alert, showing precision in work that is assigned.
  2. Must be able to work with Blackboard and related course management tools.
  3. Must be proficient with Microsoft Office, especially Word, Excel and Outlook.
  4. Must have good verbal and written communication skills and be able to interact with students, faculty, and administrative representatives appropriately through verbal and electronic media. 
  5. Must possess strong organizational skills.
  6. Must be a self-starter and possess good time management skills.
  7. Must work cooperatively with others in order to achieve a common goal.
  8. Must have a commitment to Christian higher education and agreement with the purposes and philosophy of Christian higher education as promoted by the Baptist General Convention of Texas in general and Wayland Baptist University in particular.

CONDITIONS OF EMPLOYMENT:

Employment is subject to an introductory period to monitor employee performance.   Employee must be able to work as a team player, be exact and accurate, and pay very close attention to detail. The qualified applicant must be able to work flexible hours as needed.  If hired, the prospective employee must present documentation within three (3) days of hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE).  Employee must be able and willing to travel and train at external campuses.  

Wayland Baptist University does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic.