Academic Advisor

LOCATION: Wayland Baptist University (WBU) – Hawaii Campus (American Samoa) 

SUPERVISED BY: Site Supervisor, American Samoa 

POSITION CLASSIFICATION: Non-Exempt 

POSITIONS SUPERVISED: None                                                                                                               .  

GENERAL RESPONSIBILITIES:  The Academic Advisor provides personal assistance to students regarding degree plan and program requirements; obtains information from all relevant sources; analyzes information provided by students to evaluate and help students choose the best solution; translates or explains information on degree plan requirements and school policies; and communicates with people outside the organization, representing the organization to customers, the public, government, and other external sources. The Academic Advisor communicates in person, in writing, and by telephone or e-mail; provides guidance and expert advice on degree plans and policies and procedures to management or other groups on technical, systems, or process-related topics; informs Site Supervisor of office activities through regular reports; and assists with graduation processes.  Typing, filing, and other clerical skills are required.

SPECIFIC TASKS AND DUTIES: 

  1. Provides personal assistance to military and civilian students regarding degree programs
  2. Builds degree plans from student’s former and acceptable college transcripts
  3. Advises students on educational issues, program selection and career planning
  4. Administrative: email, electronic imaging/ filing, composing degree plans, phone assistance, follow-up with on-line students
  5. Interprets available services to community groups, faculty and staff members
  6. Works with military educational service officers and community members on delivery of classes and promotion
  7. Interfaces with faculty at classroom site locations
  8. Operates in a site location with minimal supervision
  9. This list is not exhaustive as duties and responsibilities will be assigned by campus Dean, Assistant Dean, or Site Supervisor

The above statements are not a complete list of all responsibilities and duties performed by employees in this job.  Employee may perform other related duties as assigned by the Senior Academic Advisor.

MINIMUM QUALIFICATIONS:

Education:

  1. Associate’s degree required
  2. Bachelor’s degree preferred

Experience and Knowledge:

  1. Two (2) years general, office experience is required and one (1) year of related job experience is desired.
  2. Excellent customer service and writing skills.
  3. Excellent communication skills by phone, e-mail, and in person.
  4. Knowledge of administrative and clerical procedures.
  5. Knowledge of Microsoft applications such as Word processing, Outlook, and Excel spread sheets.
  6. Knowledge managing files/records, designing forms/reports, and other office procedures and terminologies.
  7. Knowledge of personal information privacy policies

Skills and Abilities:

  1. Talking to others to convey information effectively
  2. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  3. Actively looking for ways to help people
  4. Being aware of others' reactions and understanding why they react as they do
  5. Critical Thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  6. Understanding written sentences and paragraphs in work related documents
  7. Judgment and decision making by considering the relative costs and benefits of potential actions to choose the most appropriate one
  8. Communicating effectively in writing as appropriate for the needs of the audience
  9. The ability to communicate information and ideas in speaking so others will understand
  10. The ability to listen to and understand information and ideas presented through spoken words and sentences
  11. The ability to communicate information and ideas in writing so others will understand
  12. The ability to read and understand information and ideas presented in writing
  13. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
  14. The ability to speak clearly so others can understand you
  15. The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)

CONDITIONS OF EMPLOYMENT:

Temporary appointment.  Permanent appointment based on student enrollments. Employment is subject to an introductory period to monitor employee performance.   If hired, the prospective employee must present documentation within three (3) days of hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE).  Employee must be able and willing to travel.  Must be able to operate a licensed motor vehicle and possess a valid state driver’s license or have access to reliable transportation.  Must have and maintain a satisfactory driver’s record.

Wayland Baptist University does not illegally discriminate in employment opportunities or practices on the basis of race, color, sex, national or ethnic origin, age, disability, or genetic information. Under federal law, the university may discriminate on the basis of religion in order to fulfill its mission and purposes.