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Business Case Studies on Personnel Issues
Issues resulting from career change

Accepting authority

I had a new employee who came from another company as the manager of that company. Her transition into the second-in-charge was a difficult transition as she would make decisions without consulting me as if she was totally in charge. She also tried to create in my company what she had used in the other company. She had a problem adjusting in a new environment and understanding protocols of the new company.

Different skills

The issue was that a person who was a Human Resources Generalist accepted a position as a Recruiter. This change in career was a challenge because Recruiters have to be able to articulate the highlights about a person and be able to pull information from clients by asking specific questions. These are two similar types of positions yet require two distinctively different types of skills.

Learning curve

To me the question is how well an employee can pursue the learning curve and understand that changing careers will require investment of time and effort "above and beyond" to be successful. No matter how skilled the person was in the former position, the new job demands different strengths.

Constructing a case study

To use a scenario as the basis for a case study, assign names to the characters and add information about the type of business. You could combine elements of various scenarios to present a more complex issue. Prepare questions for your students; here are some examples:
  • What would be the effect of the employee's actions on customers?
  • What would be the effect of the employee's actions on co-workers
  • How should the boss respond?
  • What could the boss have done differently?
  • What could the employee have done differently?
  • What do you think is the best outcome?
  • How does this case study affect your understanding of the workplace?