Ft. Wainwright CAMPUS


Winter Term

November 13 – February 17



Course Number & Title: MGMT 3310 – Managerial Communications

Time: Monday – 6 pm – 10 pm

Instructor: Ben Petersdorff

Contact Information: Office 353-2096 – Home 488-0804


Appointments: Available by appointment

Location: Eielson AFB


Catalog Description: MGMT 3310 – Practical management communication in today’s organization; application of writing, verbal, and nonverbal skills as they relate to management; hold productive meetings, conferences, and interviews, speaking effectively, and developing useful organizations skills.


Prerequisite: Engl 1301 & 1302 or instructor approval




Student Textbook: Basic Business Communications, tenth edition, by Raymond V. Leskar; John d. Petie, and Marie E. Flatley.


Other Reading Resources; Supplemental reading material will be distributed in class.


Laboratory Resources: None required.

Library Resources:


•  Eielson AFB & Ft Wainwright Library.
•  Noel Wein Public Library, Fairbanks.
•  University of Alaska , Fairbanks , campus library, with multiple CD-ROM systems.


Course Final Objectives: Each student will be able to explain the principles of basic business communications to include fundamentals of business writing, basic patters of business letters, strategies in the job search process, and the fundamentals of report writing. The student will discuss other forms of business communication, which will include informal oral communication, public speaking and oral reporting. Specific course learning objectives are as follows:

(1)Describe the network of communication in an organization with which you are familiar.
(2)Define and illustrate active and passive voice.
(3)Defend the use of short paragraphs in report writing.
•  Discuss and illustrate the four major transitional devices.
•  Discuss how problems should be handled in letters acknowledging orders.
•  Give examples of when directness is appropriate for responses giving negative (bad news) information.
•  Discuss the relationship between a persuasive request letter and a sales letter.
•  Discuss and justify the wide range of formality used in memorandums.
•  By example identify good and bad postures and walking practices for speaking.


Course Outline: See outline attached to syllabus.


Course Requirements:


(1)Participation: Student participation is essential in the learning process. Therefore, it is incumbent upon the student to (1) read the test; student KLOs; complete the homework assignments; and arrive to class prepared in order to develop and ask meaningful questions, provide experience input, and share knowledge and insights with fellow class mates. Each student will be required to make two oral reports (details will be give out in class.) Student participation accounts for 5% of the final course grade.

(2)Exams: I have scheduled two exams for this course. The dates of the exams are found in the course outline. Each exam is worth 20% of the total class grade, for a total of 40% overall course grade.

(3)Papers and presentations: Each student will write one paper on a subject of the student’s choice (approved by the instructor) in areas pertaining to business. This paper will be a minimum of 6-8 typed and doubled spaced. They will also be required to write a resume and cover letter (details will be discussed in class.) Each project is worth 15% of the final grade, for a total of 30% overall course grade. In addition, at the conclusion of the class each student will present a presentation on an approved topic for 8-10 minutes in length. The presentation is 20% of the final grade.

(4)Homework: Written homework assignments will be assigned and are worth 5% of the final course grade.

(5)Grading system:

A = 90% and above

B = 80-89%

C = 70-79%

D = 60-69%

F = below 60%


Attendance: The Wayland Baptist University off Campus Attendance Policy will be followed:


(1)Students enrolled at Wayland Baptist University and the centers should make every effort to attend class meetings. All absences must be explained to the satisfaction of the instructor who will decide whether the omitted work may be made up.
(2)Any student who misses 25% or more of the regularly scheduled class meetings will receive a grade of “F” for that course.
(3)When a student reaches a number of absences considered by the instructor to be excessive, the instructor will so advise the stud3ent and file an Unsatisfactory Progress report in the office of the instructor’s division chairperson.
(4)Three tardies may be counted as one absence.
(5)Additional attendance policies for each course, as defined by the instructor in the course syllabus, are part of Wayland’s attendance policy.
(6)If an instructor fails to send notice of his/her arrival with the first ten minutes of a class period, students may leave without incurring an absence.
(7)The student may petition the Academic Council for exceptions to the above stated policies.




























Week 1: Course introduction, course overview, exercises, course requirements, and administrative issues.


Week 2: Chapters 1 & 2, topic due


Week 3: Chapters 3 & 4


Week 4: Chapters 5 & 6


Week 5: Chapters 7 & 8, papers due


Week 6: Chapter 9, Mid Term


Week 7: Chapters 10-12, Draft Resume/Cover Letter due


Week 8: Chapters 13 & 14


Week 9: Chapters 15-17


Week 10: Chapters 18 & 19, Presentations begin


Week 11: Presentations Continue, Final Exam, Resumes & Cover Ltr due


* Homework assignments will be given at each class.