Student complaint procedures

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IAW Texas Administrative Code, Title 19, Part 1, Chapt 1, Subchapter E.

Texas Education Code, §61.031, concerning Public Interest Information and Complaints, and 34 C.F.R. §600.9(a)(1) of the United States Department of Education's Program Integrity regulations, which require each state to establish "a process to review and appropriately act on complaints concerning an institution of higher education including enforcing applicable State laws."

Wayland Baptist University-Anchorage students may submit complaints to the Texas Higher Education Coordinating Board under the procedures listed below.   If students wish, they may also address complaints to the local campus in Alaska, which will assist them as desired in submitting complaints to the Texas Higher Education Coordinating Board.  

1)  Contact information for filing student complaints with the Texas Higher Education Coordinating Board

2)  Description of the complaint procedure:

(a) The student complaint form is available on the Agency's website listed above. All complaints must be submitted to the Texas Higher Education Coordinating Board on the student complaint form.
(b) Complainants shall send student complaint forms by electronic mail to StudentComplaints@thecb.state.tx.us or by mail to the Texas Higher Education Coordinating Board, Office of the General Counsel, P.O. Box 12788, Austin, Texas 78711-2788. Facsimile transmissions of the student complaint form are not accepted.
(c) All submitted complaints must include a student complaint form and a signed Family Educational Rights and Privacy Act (FERPA) Consent and Release form, which is at the bottom of the student complaint form. Submitted complaints regarding students with disabilities shall also include a signed Authorization to Disclose Medical Record Information form, which is at the bottom of the student complaint form.
(d) The Texas Higher Education Coordinating Board does not handle, investigate, or attempt to resolve complaints concerning actions that occurred more than two years prior to filing a student complaint form with the Board, unless the cause of the delay in filing the student complaint form with the Board was the complainant's exhaustion of the institution's grievance procedures.
(e) Former students shall file a student complaint form with the Board no later than one year after the student's last date of attendance at the institution, or within 6 months of discovering the grounds for complaint, unless the cause of the delay in filing the student complaint form with the Board was the complainant's exhaustion of the institution's grievance procedures.

 3)  The Uniform Resource Locator (URL) on the Texas Secretary of State website for the applicable Texas Administrative Code:

 

COMPLAINT FORM

CONSENT & AGREEMENT FORM

AUTHORIZATION TO DISCLOSE MEDICAL RECORD INFORMATION

FAMILY EDUCATIONAL RIGHTS & PRIVACY ACT (FERPA) CONSENT AND RELEASE FORM